Frequently Asked Questions
Everything you need to know about your O'NEILL gear and orders.
How do I determine the right wetsuit size?
To find your perfect fit, refer to our comprehensive size chart which uses height, weight, and chest measurements. A wetsuit should feel like a second skin—tight but not restrictive of your breathing or range of motion.
What is your return policy on performance gear?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, swimwear and undergarments must have the protective liner intact to be eligible for a return.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 5 business days. Express shipping options are available at checkout if you need your surf or snow gear for an upcoming trip.
Do you offer a warranty on O'NEILL products?
Yes, we provide a limited warranty against defects in materials and workmanship. Wetsuits generally carry a one-year warranty on stitching and materials from the date of purchase.
How should I care for my wetsuit to make it last longer?
Always rinse your wetsuit with fresh water after every use, especially after saltwater exposure. Hang it to dry in the shade on a wide-shouldered hanger; never leave it in direct sunlight or use a tumble dryer.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.